Unlocking the potential

Mobile phone numbers are increasingly the most widely used unique user identifier. Mobile Connect leverages this ubiquity.

Mobile Connect means fewer forgotten passwords and easier registration. This translates into greater end-user engagement and fewer abandoned transactions. By simplifying the authentication and authorisation processes, Mobile Connect can help lower the cost of doing business. It also offers enhanced capabilities to authorise users based on verification of personal data factors, such as location. And in the near future, Mobile Connect will be able to drive greater consumer insights through consensual attribute sharing.

4.7 billion

unique mobile subscribers globally


of consumers have left a site when asked to register


e-commerce cart abandonment – increasing as consumers shift to mobile shopping

A global solution

Mobile Connect is being adopted around the world with key markets embracing the opportunity in different ways and establishing new levels of cooperation between operators.


Everyone benefits

Service providers and end-users alike stand to benefit in many ways from the security, simplicity and convenience that Mobile Connect delivers.

Service Providers

  • Reduced attrition and drop-outs by offering a stress-free log-in solution
  • More frequent log-ins by removing passwords while improving security
  • Utilise what everyone has in their pocket - their mobile phone
  • Reduce fraud through the assurance that there is as real person behind the account
  • Improve customer insights and segmentation by receiving a persistent, unique, User ID across any device operated by the same user
  • Greater end-user engagement and experience with the use of attributes
  • Single technical and commercial integration across all operators
  • Evolution can be used in conjunction with other business solutions

End Users

  • No more forgotten usernames and passwords
  • Seamless mobile experience that is easy to use and saves time and hassle
  • End user controls their personal data, no information is shared without their prior consent
  • Secure - authentication is via trusted operator over reliable networks
  • Consistent and simple log-in experience across all providers and any device
  • Contributes to building trust in the service provider by offering the end user choice, control and convenience

Mobile Connect Solutions


Simple and globally ubiquitous log-in mechanism with option to include a PIN where a higher level of assurance is needed.



Allows service providers to obtain authorisation from a user based on context directly from their mobile phone.



Provides user-identity data in a consensual manner so service providers can fulfil digital services and prevent fraudulent transactions.



Provides insights about the user, device or transaction through mobile subscriber check for ID verification & fraud mitigation

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Mobile Connect in action

The applications for Mobile Connect are many and varied, with solution for a wide range of sectors including government, retail, travel and banking. Take a look at some examples


Let's connect on Mobile Connect

Latest news

Markets Turn Their Focus to Cross-Border Trade of Digital Services

  Since the drafting of eIDAS in 2014, there has been a renewed interest from businesses, particularly in Europe, in secure cross-border trade using digital services. Initiatives such as the Mobile Connect-eIDAS pilots, both in 2015 and the upcoming pilot, which demonstrate how mobile networks can be used to identify an EU-citizen of one Member State … Continued

Mobile Connect-eIDAS Pilot Prepares for Secure Cross-Border Trade

  Marta Ienco, Head of the Government & Regulatory affairs, Personal Data   As we draw closer to the implementation of the eIDAS Regulation in September 2018, both governments and private-sector service providers prepare to capitalise on its impact. Designed to enable citizens to carry out secure cross-border electronic transactions such as university enrollment, bank … Continued

Asia’s Mobile Industry Unites behind Mobile Connect

  Download presentations from the event Shanghai—A broad array of MNO’s across Asia have underscored their commitment to Mobile Connect after revealing how the identity solution is central to their aims of enabling more digital services and revenues across the region. During last week’s industry event ‘Deploying Mobile Identity Services Across Asia’ at Mobile World … Continued